The artist that I work with has a fan club with three different tiers. I'm trying to keep one list of all members, but I'm not sure if I am seeing data for all members. I know of two ways to look this up, but wanted to see if there is a better way. To use one of our tiers as an example, which we call 'plata', I go into the Topspin dashboard and click on "fans." Under smart groups, I click on "membership holders" and then select the 'plata' level. I do see that we have x number of members at the level and I can see their name, email address etc.

Now, what confuses me is that when I go into "sell" and look at the details for that membership's buy button, it shows a different number under 'total purchasers' than what is shown under the "fans" tab and the "subscribed purchasers." So my question is: are there some fans who purchased a membership, but I am not able to view their info because they didn't opt into the newsletter? I've been getting a few emails from people wanting to check their membership status, but want to make sure that I do have access to a comprehensive list.

Thanks!

-Karla