Creating Ticket Products : Topspin Artist Support

Support Center/Create Your Content - Products Tab/Tickets

Topspin Artist Support
posted this on December 06, 2011 02:26 pm

Topspin's flat 15% ticketing fee is passed directly to the customer (the fee is paid by the customer in addition to face value, not deducted from your sales). This fee can be split out separately on customer receipts (this is done in the actual ticket offer in the Sell section, not within the product itself), or built into the fan-facing price of the offer. Our 15% fee includes all credit-card processing charges, so there are no extra processing fees associated with selling tickets through Topspin. As an example, if you're selling tickets with a face value of $20, your final price to fan will be $23.00 ($20 face + $3 ticket fee). In this scenario, you'd be paid $20 (face value), and Topspin would cover all processing within its $3.
If a ticket is being offered a la carte (as a single product, not in a bundled package), the offer price you enter (not inclusive of automatic Topspin fee) must be exactly equal to the ticket face value. In the above example, this means simply inputing "$20" as the offer's price. The Topspin fee will be added automatically.
There are three basic ticket types: Will Call, Digital, and Physical Mail Delivery (see below for detailed explanations)

Name: The name of the product will appear in the purchase flow as well as in the Products area.
Description: For internal referencing only.
Venue Name: Name of the venue hosting the event
Venue Address: Address of the venue hosting the event
Delivery Type:
- Will Call tickets basically reserve a spot on your event list for purchasers, who will need to visit the Box Office the night of the show in order to enter (no ticket is physically received, so you'll need to coordinate your list with the venue). Will-call tickets are not the actual ticket, but provides information on how to pick up their tickets the day of the venue.
- Digital tickets are downloaded by your customers, and contain unique barcodes that can be printed on paper or presented on mobile devices at the venue. If you're looking into digital ticketing, make sure to check out the Topspin TicketScan app for iPhone and iPad 2 in the App Store.
- Physical Mail Delivery: If you have physical tickets to deliver to your customers, you can sell them as Physical Mail Delivery tickets (sales should be closed at least a couple weeks prior to your show date to leave time for mailing tickets and handling any reshipments that become necessary.

Event Date: This is the event date and time.
Sale Start Date: This is the first date and time that the concert tickets go on sale. Fans attempting to purchase a campaign that you've posted prior to the sale start date will see the following messaging:

Tickets for this event have not gone on sale yet. 
The sale date for this event is Month Day, YYYY at H:MM AM/PM (Pacific Time).

Sale End Date: This is the date/time that the ticket sales will cease. Fans attempting to purchase a ticket after this date will receive the following messaging:

Tickets for this event are no longer on sale.
Sales for this event ended at Month Day, YYYY H:MM AM/PM (Pacific Time).

Currency: This option allows you to choose the currency of the tickets (must match the Offer currency). The actual currency displayed to fans is set up in the Offer in your Sell section.
Face Value: This is the cost of the ticket as presented to the fan. If you're an Enterprise user, this can be assigned to a third party payee.
Wholesale Cost: This is the actual cost of the ticket (for internal purposes only).
Shipping Cost: If the ticket delivery type is set to physical, then the shipping cost is the intended price of shipping for fulfillment. Add a cursory weight if you're using weight-based shipping.
Age limit: use this to designate a show as 18+, 21+, or otherwise.
Early Purchase Error: Messaging if a fan attempts to buy a ticket before they go on sale.
Late Purchase Error: Messaging if a fan is too late to score a ticket.
Will Call Instructions: If you're selling will call tickets, make sure your customers have clear instructions for checking into and attending your show.
In Stock Quantity: This is the number of tickets you have on hand to sell.
Backorder Cap: This is the number of tickets available to sell after your in-stock number is sold out.
Reserve quantity: The number you hold back to give to friends and family. Reserve quantities are not available for sale.

Click the "Save" button to create your ticket.

To download your event attendee list, just click back into your ticket and click the "Guest List" download link:

If you'll be using the Topspin TicketScan app to check in ticket holders to your event, you'll need to do the following:

Install the Topspin TicketScan app on your iPhone or iPad 2
Open the scanner app on your mobile device and scan the admin configuration sheet for your digital ticket (this sheet is downloadable from within the ticket itself). This will send the guest list straight to your device and allow you to begin scanning and checking in attendees.