It's that time of year... time to clean off the desk, move the sweaters into storage (and replace them with those beloved Maiden t-shirts), time to wash the car and give it a thorough vacuuming. It's spring cleaning time.
We're doing the same with the Topspin app, though this blog post is admittedly a little late. Things move pretty fast around here, and we've been on the road at SXSW announcing our new MTV deal and meeting with artists and partners. Now that we're back and in the office, it's time we let everyone know about some changes we made in the app last week. We've pruned out some features that grew a little long in the tooth, we fixed the layout grid on a couple of pages, and we've changed our ticketing fee from 10% to 15% percent, based on the true cost of customer support for live events. While we communicated the increased ticketing fee to customers that were using the feature, we're late on letting everyone else know and we apologize for that. Here's a list of what has recently changed:
The ability to tweet from the Promote tab has been removed. This feature was not getting used, and was some of the oldest and buggiest code in the app. As Sharealytics evolves, look for a new way to post to social networks to come online.
The old Facebook for Media widget has been removed. If you've got these widgets in the wild, don't fret... they'll keep working. But no new ones. We've got cool shit in the works here, so please stay tuned.
Audience Profiles have been removed. You can still see influencer score and target by interest and gender, but the broken and ugly page that showed Audience Profiles has been retired. In addition to being the FUGLIEST page in the app, it just wasn't accurate over time. No sense in presenting unreliable data. We understand the desire to have an accurate and well-designed audience profile page, but this wasn't it.
Fan Generated Content has been removed. This page was a semi-useful aggregation of Flickr image search and Google Blog search, but again, because it was some of the oldest and buggiest code in the app and a very-seldom used feature, it makes sense to retire it and dedicate our developer's energy elsewhere.
Additionally, we experienced an email deliverability hiccup last week. Artist support has been in contact with many artists on the issue, and our dev team worked closely with a few of our clients as well. Unfortunately we had someone on the platform that was abusing the app. This had an impact on all users of the platform. The good news is that as a result of the hard work that our engineering team did, we should actually be in better shape than we have been in the past. We're not 100% out of the woods yet. We believe, based on our own testing and feedback from customers, that the main issue with emails from the Topspin platform going into spam in Gmail, Hotmail and Yahoo Mail has been resolved. While the dev team worked on the issue, they uncovered some other improvements that we could implement to improve further, which we will be doing as quickly as possible.