Uploading large files via FTP Follow

You down with FTP yeah you know me

If you are uploading large files, or large quantities of files, you may want to use our FTP uploader to get the files into your account. If you have trouble uploading using the standard uploader, try this method instead.

 

Setup Requirements

  • An active Topspin account. If you haven't already, sign up for one here.
    • Make sure to use a valid email, as that is where FTP upload notifications will be sent.
  • A FTP client installed on  your computer. We recommend FileZilla (all operating systems): http://filezilla-project.org/
  • You must sign up for a Topspin artist account before you are able to upload using the FTP. 
    • If you are trying to use Cyberduck as an FTP client, please be aware that versions above 3.3 don't work with the symlinks we are creating on our side. 

 

 

Configure your FTP settings

ftp.png

Server/Host: ftp.topspin.net

Username: Your app.topspin.net login email

Password: Your app.topspin.net password

Protocol: FTP or FTPS (FTP-SSL). Your firewall server must be correctly configured for FTPS to work. Please contact your network administrator for help in this area.

Once Connected and logged in, you will see two directories and three files:

  • Directory: upload_media_and_use_file_metadata_as_is

  • Directory: upload_and_tag_media_with_metadata_from_control_file

  • Readme file

  • Sample control file for metadata (controlfile.csv)

For the basic FTP uploader, double-click the "upload_media_and_use_file_metadata_as_is" directory

Drag any media desired to the root directory (No subdirectories are allowed)

Metadata for each supported file type will be preserved.

Once the FTP transfer is complete, Topspin will begin to process the files.

This may take some time depending on the number and size of the files. A general rule of thumb is that media may take as long as 1 minute per MB to fully process. The FTP will begin pick up once every two hours, so please allow time from when your media is placed into the directory.

Once processed, media will be playable in your Catalog and available in your Spin section for publishing. An email will be sent to the account login email address with upload status once the files uploaded have completed processing.

Any errors encountered will be bulleted in the email with a resolution path.

Have more questions? Submit a request and our team will be able to help get you sorted.
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