Adding a Fulfillment Partner Follow

Overview

To link your account with a third-party fulfillment partner, just go to Fulfill > Fulfillment Settings 

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Choose Third-Party Fulfillment (for Plus & Enterprise users) 

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Copy your unique Fulfiller token code and send it to your fulfiller. They will use this to link their Fulfiller Profile to your account. 

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Important: Only 1 fulfiller per artist account. The Topspin application only allows a SINGLE party to mark items as shipped. That means that you have to choose to fulfill ALL items yourself or allow a designated fulfiller to fulfill ALL items. You cannot have some items that you fulfill and some items that a fulfiller fulfills. It's one or the other. This creates an accounting/inventory management nightmare. e.g. the items you self fulfill will not get marked as shipped by your fulfiller allowing our finance department to pay out the for these orders or the shipping costs you incur

After determining rates and setting up an agreement with your fulfillment partner, you'll send them your token. Once a fulfillment partner receives their token, they will enter that in to their "fulfillment profile' section of their own console (not yours).

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Once they have set up their fulfillment profile, you would then update your fulfillment settings and indicate what countries the fulfillment partner is fulfilling.

Fulfillment Profile (Fulfillment Partner)

The fulfillment profile section is important as it helps determine who is fulfilling product and where they are located. If you are self-fulfilling, then you can set up the fulfillment profile within your own artist account (see instructions below). If you have a partner fulfilling, then they need to fill out their own Fulfiller Profile. 

Note: Fulfillment Address information is required for taxation and support purposes.

 

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