Please provide as much detail as possible when making your request. If you're experiencing a problem with the Topspin application itself, please provide us with steps we can take to re-create the issue. A member of our support staff will respond as soon as possible.
We generally respond to tickets within a few hours or less during normal business hours. With that in mind, please let us know how important the request is. By all means if it's OMG EVERYTHING IS BROKEN AND I'M LOSING MONEY BY THE SECOND, please let us know. We treat tickets as normal unless you tell us otherwise.